ABOUT_NATHAN.EXE

SERVICE DESK LEADERSHIP / APPLICATION SUPPORT / AUTOMATION

Fixing IT. Automating the boring bits. Overbuilding the fun bits.

I'm Nathan Barter. I untangle technical problems, help teams build confidence and look for better ways to run support. I also build side projects, because apparently troubleshooting things during office hours wasn't enough.

PEOPLE-FIRST SUPPORT
POWERSHELL & AUTOMATION

SEE MY PROJECTS ↓READ CAREER.LOG DOWNLOAD CV ↓EMAIL ME ↗

DEVIZES, WILTSHIRESENIOR SUPPORT / APPLICATIONS / TEAM DEVELOPMENT[email protected]

PROFILE:NATHAN BARTERSUPPORT / APPS / AUTOMATION

AUTHENTIC HUMAN.
ENGLAND SHIRT INCLUDED.

PROJECTS.DIR

LIVE BUILDS / PRIVATE TOOLS / EXPERIMENTS

Things I've made.

A mixture of live builds, private tools and experiments—usually started by a real problem, a running joke or the dangerous phrase “this should be quick.”

A / FEATURED WORK

B / MORE PROJECTS

C / THE REST OF THE DRAWER

CAREER.LOG

EXPERIENCE, SKILLS & EVIDENCE

More than a CV.

My career has been built around understanding how people work, solving the technical problems in their way, and sharing enough knowledge to make the next problem easier. The recommendations alongside these chapters come from people who worked with me, relied on my support or used the services I helped deliver.

SEP 2020 — PRESENT

Wiltshire Police

Full-time · Hybrid

Service Desk Analyst

SEP 2020 — PRESENT · DEVIZES, WILTSHIRE

I provide first and second-line support across a large policing organisation, owning incidents through to resolution and supporting operational and corporate users when reliability, judgement and clear communication matter.

Alongside troubleshooting Active Directory, Microsoft 365, SCCM/MECM, VPN, Windows and mobile technologies, I contribute to major incidents, problem management and service improvement. I also build PowerShell tools—including an internally used support utility—to reduce repetitive administration, improve consistency and shorten resolution times.

1st & 2nd line supportPowerShell automationProblem managementMajor incidentsKnowledge & mentoring

“A confident and professional IT support technician… not fazed by the challenges the department faced.”
Barry Allmark · supported user at Wiltshire Police
READ FULL RECOMMENDATION +
During my time at Wiltshire Police I required various IT support requirements in my role. Nathan proved to be a confident and professional IT support technician. He demonstrated expert knowledge and provided support to me throughout the project I worked on. It was a fast-paced and changing IT environment which Nathan embraced and was not fazed by the challenges he and the department faced. I would highly recommend Nathan in any future role he chose to pursue.

FEB 2017 — SEP 2020

Descartes Systems UK Ltd

Full-time · 3 yrs 8 mos · Chippenham

SmartCompliance 2nd Line Support

SEP 2018 — SEP 2020 · 2 YRS 1 MO

Promoted from first-line application support into second-line support, becoming the primary escalation point for complex technical and customer incidents.

I line-managed and mentored five Service Desk Analysts across Chippenham and Stockport, worked directly with developers, R&D teams, third-party suppliers and resellers, and delivered training that enabled colleagues and customers to support—and train—others.

2nd line escalationTeam leadershipDeveloper collaborationTraining delivery

Application Support Technician

FEB 2017 — SEP 2018 · 1 YR 8 MOS

I supported customers ranging from independent operators to household-name organisations through phone and email support, specialising in tachograph remote-download hardware and its supporting systems.

The product knowledge and escalation experience built in this role led to my promotion into second-line support.

Application supportCustomer communicationRemote-download hardwareProduct knowledge

“Always made time to help others… and consistently found solutions to tricky and complex issues.”
Katja Pesonen · former colleague and direct report at Descartes
READ FULL RECOMMENDATION +
Nathan was a great colleague to work with and always made time to help others. His extensive knowledge of IT and software applications was impressive to see, and he consistently found solutions to tricky and complex issues using the wealth of knowledge he has. Keen to find solutions, he is driven to succeed in his role. It was a pleasure to work with Nathan and I would highly recommend him for any IT position. He also shows strong leadership skills along with great people skills, making him ideal for moving into management positions. Nathan provides exceptional service and support and I would have no hesitation in recommending him. I wish him all the best in future endeavours!

NOV 2014 — SEP 2018

WAGS Retired Police Dogs Trust

Volunteer Web Developer

I offered to help when the charity was struggling with its social-media presence, website, online donations and getting merchandise online. I modernised the site, made its purpose and donation routes clearer, and connected an online selling platform while a dedicated store was still out of reach.

This was practical, ongoing digital support for an organisation helping retired Police dogs across Wiltshire, Avon and Somerset, and Gloucestershire, rather than a website delivered and forgotten.

Web developmentSocial mediaOnline donationsE-commerceVolunteer work

Visit the WAGS website

2012 — 2016

Early IT career & Police project work

Building practical experience

These roles built the practical foundations I still rely on: understanding an environment properly, retaining the details that matter and becoming someone people can approach when they need context or a sensible route forward.

Production Assistant (Mastering) · Cardwave Services

MAY 2016 — NOV 2016

Produced master copies for flash-memory products under tight deadlines, delegated work across the team and covered Production Supervisor responsibilities including scheduling and staff allocation.

Desktop Support Technician · Wiltshire Council

OCT 2014 — JUL 2015 · CONTRACT

Moved with the Police IT service into the Council, joined the Home Office-deadline XP remediation project and helped deploy Windows 7. I trained Council IT colleagues on Police systems and the common faults they would encounter.

IST Support Officer · Wiltshire Police

NOV 2013 — OCT 2014 · CONTRACT

Handled service desk calls, email and in-person support in a high-pressure environment; maintained hardware and software, logged work in SCSM and rebuilt mobile systems used by officers.

Workshop Technician · Blue Sky Computing

SEP 2012 — MAR 2013

Repaired and upgraded PCs and laptops, recovered data, removed malware and supported local businesses while completing my college IT course.

Desktop supportOS migrationEnvironment knowledgeStaff trainingWorkload coordination

“A valuable asset… he knew the environment and could give us any information we required.”
John T Walsh · Windows remediation contractor at Wiltshire Police
READ FULL RECOMMENDATION +
Worked alongside Nathan at Wiltshire Police HQ in Devizes. He was a valuable asset to us as he knew the environment and could give us any information we required. He has good customer service skills as well as technical skills. Given the right opportunities, he could go a long way in IT.

Got something worth talking about?

You've reached the end, which either means something here caught your attention or you're impressively committed to scrolling. I'm particularly interested in senior or lead service desk roles, application support, team development and practical automation—though an interesting problem is usually the best way to start a conversation.

EMAIL ME ↗DOWNLOAD CV ↓LINKEDIN ↗GITHUB ↗

SUPPORT MY PROJECTSBUY ME A MONSTERKo-fi support helps keep the experiments running.

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